SHIPPING AND RETURNS

 SHIPPING

Shipping within Hong Kong: 

  • Orders within Hong Kong are shipped by Hong Kong Post with Standard Shipping - HK$40.00. Signature on delivery and extra insurance such as Speed Post can be added upon request. Please contact admin@thetextilesource.com if you wish to do this. 

 

Shipping outside of Hong Kong: 

  • We offer a flat rate of US$25 shipping for all orders outside of Hong Kong. 

  • Orders outside of Hong Kong are shipped via International Registered Standard Post and can take between 7 - 12 business days. Fed Ex or signature on delivery and extra insurance can be added upon request with additional charges. Please contact admin@thetextilesource.com if you wish to do this. 

  • Please note due to Covid the above delivery times are only estimates. The Textile Source cannot be accountable for late deliveries. Please provide correct shipping/delivery information as we will not be held repsonsible for incorrectly entered addresses or an address that is not recognised by the Post. We also cannot refund or replace items that are tracked as being delivered. 

RETURNS

  • We will exchange or refund any item(s) you are not happy with as long as the goods and packaging are returned in original condition within 14 days of receipt.

  • If an item is damaged, or not as ordered, please inform us within 48 hours of delivery to arrange a replacement or refund.

  • To exchange item(s), please email admin@thetextilesource.com for our return address and we will arrange the exchange item(s) accordingly.

  • To refund item(s), if returned in original condition, we will refund the purchase amount minus the shipping fee to the same credit card used at the time of purchase. Shipping charges for items sent with Free Shipping will be deducted from your refund.

  • To return an item, please email us at admin@thetextilesource.com. When returning items, please keep proof of postage. Delivery charges and return postage will only be refunded if the item is faulty. Any agreed refund will be made to the card on which you made the purchase within 30 days. 

 

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